1800 773 538

Privacy Policy

QCT Group Pty Ltd trading as Quality Cutting Tools

1. Quality Cutting Tools Privacy Policy complies with the Australian Privacy Principles (APPs) established by the Privacy Act 1988 and which was subsequently amended by the Privacy Amendment (Private Sector) Act 2000 (which came into operation on 21 December 2001). The Act regulates the way private sector organisations can collect, use, keep secure and disclose personal information. For the first time, it gives individuals the right to know why organisations collect information, what information an organisation holds about them, how it will use the information and to whom it is disclosed as well as a right to correct that information if it is wrong.

2. The APPs set out how we must handle your personal information.

3. ‘Personal information’ is information or opinion about an identified individual, or an individual who is reasonably identifiable. The information or opinion may or may not be true and may or may not be recorded in a material form. What personal information does Quality Cutting Tools collect and why?

What personal information does Quality Cutting Tools collect and why?

4. Quality Cutting Tools collects personal information that is reasonably necessary to perform its functions and activities.

5.The nature of the personal information collected will depend upon the function being performed and may include names and contact details, dates of birth, place of birth, citizenship, passport details (including numbers and photographs with biometric information), health information, travel information relating to an individual and information about business interests and activities. Some personal information collected may meet the definition of sensitive information according to the Privacy Act.

6. Quality Cutting Tools also collects personal information in relation to its role as an employer and when contracting services, including contact details, dates of birth, health information, information about education, qualifications, skills, performance, conduct and pay details. Where required under a security screening process or for assessing grant / program eligibility, Quality Cutting Tools may also collect financial and other required information.

7. Generally, you have the option of dealing with QCT Group anonymously or using a pseudonym, such as when you are making a general inquiry regarding our functions or activities. However, it may be impracticable for us to deal with you in that way in other circumstances or we may be required or authorised by law to know your identity in order to perform our functions. For example, to provide you with information relevant to your business or to provide you with services, we may need to know your identity.

How does Quality Cuttimg Tools collect personal information?

8. Quality Cutting Tools generally collects your personal information directly from you. However, in some circumstances we collect personal information about you from someone else, including:

a. where you have authorised us to do so;

b. where the information is obtainable from a publicly-available source (eg by way of a company search);

c. where it is necessary for a Charter function; or

d. where it is unreasonable or impracticable to collect the information from you, such as a medical opinion.

9. We may collect your personal information in a variety of ways including by phone, in writing, via our website when you provide information on online forms or through signing-up to subscription.              

How does Quality Cutting Tools use and disclose personal information?

10. Quality Cutting Tools uses and discloses personal information for the purposes of performing its functions and activities. Examples of how we use and disclose personal information include:

a. providing you with information you have requested, such as information about products;

b. providing you with assistance including disclosing your personal information to the Australian government departments such as the Department of Home Affairs in cases of emergency;

c. performing our role as an employer such as in assessing performance, conduct or fitness for duty.

11. Quality Cutting Tools may use or disclose personal information for another purpose with your consent (typically through the use of a specific privacy collection statement) or where otherwise permitted by law.

12. Quality Cutting Tools may store personal information on a cloud based service that affords adequate protections, in respect of all data stored in the cloud, consistent with the Australian Government’s Secure Cloud Strategy 2017. Quality Cutting Tools retains effective control of the handling of all personal information that is held in such cloud services.

The data we collect - browsing (clickstream data)

13. When you look at Quality Cutting Tools website  our server makes a record of your visit and logs the following information:

a. your server address;

b. your top level domain name (for example .com, .gov, .au, .uk etc.);

c. the date and time of visit to the site;

d. the pages accessed and documents viewed;

e. the previous site or page visited and;

f. the type of browser used;

14. Quality Cutting Tools also uses third party web traffic analytics tools (not limited to Google Analytics, Facebook Pixel) that may collect and process the following information when you visit our websites:

a. the name of your internet service provider (ISP);

b. your IP address;

c. the country you are visiting our website from;

d. how much time you spend on which parts of the website;

e. the parts of our website that you visit;

f. which links you click on and in which order;

g. your mouse movements and scrolling activity on our website pages;

h. preferred language settings on your browser;

i. your device’s screen size and screen resolution;

j. what type of device you are using;

k. the operating system that you are using; and

l. voluntary feedback that you provide on your user experience.

15. The data listed under items 13 and 14 above is collected for the following purposes:

a. web site and system administration, including monitoring to prevent security breaches;

b. enhancement of the web site to better meet users’ needs; and

c. research and development.

16. No attempt will be made to identify users or their browsing activities, except in the unlikely event that a law enforcement (or other government) agency exercises a legal authority to inspect ISP logs (for example, by warrant, subpoena, or notice to produce).

Cookies and pixel tags

17. Quality Cutting Tools use cookies and pixel tags (also referred to as web beacons) to collect web site usage information. A cookie is a small amount of information stored on your computer by our web site server. It is information that your web browser sends back to our web site server whenever you visit it again. We use cookies to ‘remember’ your browser between page visits. In this situation, the cookie identifies your browser, not you personally. No personal information is stored within Quality Cutting Tools cookies.

18. Pixel tags are website code with a unique identifier that are used to track the online movements of web site users. Quality Cutting Tools may place third party pixel tags on its web sites to benefit from the services of web analytics and targeted advertising providers (e.g. Google, Facebook, LinkedIn). If you maintain social media accounts with such providers, they may associate web usage information collected through pixel tags with your account. Quality Cutting Tools does not obtain personally identifiable information from the pixel tags.

How does Quality Cutting Tools protect your personal information?

19. Quality Cutting Tools takes information security seriously and uses a range of IT and physical measures to ensure that your personal information is held securely and protected from misuse, interference, loss and unauthorised access, modification and disclosure. Quality Cutting Tools also takes steps to ensure that any personal information it uses or discloses is accurate, up to-date, complete and relevant.

Access to personal information and correction

20. You may request access to your personal information held by Quality Cutting Tools and request that it be corrected if you believe it to be inaccurate. Quality Cutting Tools will provide you with access to your personal information except in limited circumstances set out in the Privacy Act. If we refuse a request for access or correction to personal information, we will provide you with written reasons for that refusal. We will respond to a request for access or correction within 30 days after the request is made.

21. Requests for correction of personal information can be made to the contact below.

How to make a complaint

22. If you make a complaint to Quality Cutting Tools about how we have handled your personal information, we will contact you regarding whether an investigation will be conducted, who to contact about the matter and an estimated time frame for resolving the complaint.

23. Quality Cutting Tools will advise you of the outcome of our enquiries regarding the complaint in writing.

24. If you are not satisfied with the outcome, you may take the matter to the Privacy Commissioner in the Office of the Australian Information Commissioner:

Website: https://www.oaic.gov.au/

Ph 1300 363 992

Email privacy@privacy.gov.au 

Contact

Queries, complaints, requests for access and/or correction should be in writing and sent to:

By post:

The Privacy Officer

QCT Group Pty Ltd

PO BOX 757
Kallangur QLD 4503
Ph 1800 773 538